Discount Code: SAVE$500

Discount Code: SAVE$500

info@paradisepalmsretreat.com

(239) 722-4327

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Book direct and save $500! Use code SAVE$500 at checkout to claim your exclusive discount.

Book direct and save $500! Use code SAVE$500 at checkout to claim your exclusive discount.

FAQs

Got Questions? We’ve Got Answers!

FAQs

Got Questions? We’ve Got Answers!

General Questions

How do I book my stay?

We offer a simple and convenient booking process, allowing you to reserve online or over the phone. To finalize your booking, a deposit is required along with a copy of your driver’s license and a signed rental agreement. Please note, you must be at least 30 years old to make a reservation with us.

What is the extra person policy?
The comfortable sleeping capacity is for 13 total guests. With air mattresses or sofas, you can stretch to 16 max—but consider how this affects comfort and the home's systems. An additional guest fee of $75 per person, per night applies for any guests exceeding the standard occupancy.

Comfortable Sleeping Capacity:
3 King Beds = sleeps 6
1 Queen Bed = sleeps 2
1 Double Single Bunk Bed = sleeps 3
1 Single Bunk Bed = sleeps 2
Total Comfortable Sleeping Capacity: 13

Where can I park?

Enjoy the convenience of free on-site parking! Our spacious driveway accommodates up to 4 cars, all in a secure outdoor space for your convenience.

Are pets allowed, smoking or large parties?

Smoking, pets, and large parties are strictly prohibited on the rental property. Failure to adhere to these rules will result in additional charges and may lead to the forfeiture of your stay, as outlined in your rental agreement. We appreciate your understanding and cooperation in helping us maintain a comfortable environment for all guests and neighbors.

Do I need towels for the beach?
Yes, you will need to bring your own towels for the beach. Please do not take the provided bath towels to the beach, as they are intended for use inside the property only.
What do I need to bring to the vacation home?
We provide fresh linens, towels, hair dryer(s), a washer and dryer, and fully equipped kitchens to make your stay comfortable and convenient. You’ll only need to bring your personal items such as body soap, shampoo, and any specific toiletries you prefer, along with your grocery items.
To help you get started, we supply a starter set of paper products, including toilet paper, paper towels, and basic cleaning supplies. However, please note that these are not replenished during your stay, so you may need to purchase additional supplies as needed.
I have lost or forgotten something at the property but already checked out, how do i retrieve my item?
If you believe you left an item behind at the property, please contact us as soon as possible by phone or email with a detailed description of the item. We will do our best to locate it. However, if the item is not found before the arrival of the next guest (which may be as soon as your departure day), it may no longer be recoverable. Please note that we are not responsible for any lost or left-behind items.
Can I park a motor home or boat on the property?
Under Cape Coral’s Land Development Code (Ordinance 44‑20, adopted June 2020), parking motor homes or boats is strictly prohibited, even on private property. This includes street-side, driveway, and yard parking, regardless of ownership. These regulations are strictly enforced to maintain neighborhood standards.
Are the properties sprayed for pests?
We have regular professional pest control services. However, please keep in mind that due to Florida’s climate and environment, it is still possible to encounter various types of pests in and around the property.

Check-In Details

What time is check-in?

Check-in begins at 4pm.

Am I provided a key to enter the house?

We are a keyless entry property, which means you won’t need a physical key to access the house. On the morning of your arrival, you’ll receive a text and an email with all the necessary instructions and access details to enter the home smoothly. This ensures a convenient and contactless check-in experience, giving you peace of mind as you arrive!

Will someone meet me at the property on arrival?
No, the property is self-check-in; however, we are available by phone if you need assistance.
Can I get an early check-in?
Early check-in is subject to availability.
Where can I find instructions for using appliances and systems?
Instructions will be available inside the property.

Check Out Responsibilities

When is check-out?

Check-out is at 10am.

Is there anything I need to clean or take care of before leaving?
We kindly ask that you do a few simple things before you check out:
Please place all used towels in the bathroom shower or laundry area.

Start the dishwasher if there are any dirty dishes.

Take out any trash to the designated bins.

Make sure all doors and windows are locked before you leave.

There’s no need for deep cleaning—that’s what our professional team is for! We just appreciate your help in leaving the space tidy.

How do I report any maintenance issues I noticed during my stay that need attention after I leave?
Please email us or send a message through the booking platform with a brief description of the issue. This helps us ensure everything is in top shape for the next guests.
Thank you for your feedback and for helping us maintain a great experience for everyone!
Is there any opportunity for a review or feedback on my experience staying at the property?
Yes, we welcome and truly value your feedback!
If you booked through a platform like Airbnb or VRBO, you’ll receive a prompt after checkout to leave a review. We’d love to hear about your experience—your feedback not only helps us improve but also helps future guests know what to expect.
If you booked directly, feel free to email us your comments or suggestions. We appreciate you taking the time to share your thoughts!

Cancellation Policy

What is the cancellation policy?

50% Refund: Cancellations made at least 45 days before check-in are eligible for a 50% refund of the total booking amount.

50% Credit Toward a Future Stay:
Cancellations made between 44 and 30 days before check-in will receive a 50% credit toward a future booking.

The new booking must be made prior to the original check-in date.

If the new stay is priced higher, the guest is responsible for the difference.

If no new booking is made prior to the original check-in date, the credit offer is forfeited.

No Refund or Credit: Cancellations made 29 days or less before check-in are non-refundable and not eligible for credit.

How do I confirm that my cancellation has been processed for the partial refund or credit?

You will receive a confirmation email regarding your partial refund or credit.
If you are opting for the credit, please reply with your desired future dates as soon as possible so we can check availability. The new reservation must be booked before your original check-in date and must meet the minimum stay requirement.
We’re sorry your plans changed, and we hope to welcome you soon under better circumstances!